We are Housing Finance Company Registered with Reserve Bank of India (RBI). Headquartered at Pune, currently has a presence in the states of Maharashtra, Tamil Nadu, Karnataka, Rajasthan, Andhra Pradesh and Telangana.
At Altum Credo, we are committed to delivering a seamless customer experience by providing a structured, transparent, and accessible grievance redressal mechanism that ensures timely resolution of customer concerns. If you have any concern regarding our products or services, you may lodge your complaint through the grievance redressal mechanism outlined below.
You may register your complaint or grievance (including complaints relating to services provided by outsourced agencies) in the Complaint Register available at every branch, with the Branch Manager.
If you do not receive a response within 14 days or are not satisfied with the resolution provided by the Branch Manager, you may contact our Customer Care Desk through any of the following channels:
Email: [email protected] | Phone: 020-27293709 / 7378555666 | Mobile App: Altum Credo: Home Loan Buddy
Post: Customer Care Desk, Altum Credo Home Finance Private Limited, Office No. 302, 1st Floor, MPJ Complex, Navsphurti Co-operative Housing Society Ltd., Wakdewadi, Shivajinagar, Pune – 411005
If you don’t receive a response within 7 days or are not satisfied with the resolution provided by the Customer Care Desk, you may escalate your complaint to the Company’s Grievance Redressal Officer.
GRO Name: Mr. Sandeep Bhave | Email: [email protected] | Phone: 020-27293709 / 7378555666
Address: Altum Credo Home Finance Private Limited, Office No. 302, 1st Floor, MPJ Complex, Navsphurti Co-operative Housing Society Ltd., Wakdewadi, Shivajinagar, Pune – 411005
Office Hours: Monday to Friday: 9:30 a.m. – 6:00 p.m.; Working Saturdays: 9:30 a.m. – 1:30 p.m. (2nd Saturday closed)
If you do not receive a response from the Company within 30 days of lodging your complaint or are dissatisfied with the final response received, you may escalate to the National Housing Bank (NHB) through the following:
Lodge complaint online on GRIDS Portal: https://grids.nhbonline.org.in/
Send complaint by post in prescribed format (download form) to the below address:
Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi 110 003.
We are Housing Finance Company Registered with Reserve Bank of India (RBI). Headquartered at Pune, currently has a presence in the states of Maharashtra, Tamil Nadu, Karnataka, Rajasthan, Andhra Pradesh and Telangana.
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